Customer portal
Every customer gets their own secure web portal — no app to download. They sign in from any device to see their vehicles, approve estimates, pay invoices, read inspection reports, get MOT reminders and book their next visit. It runs on any phone, tablet or desktop.
One secure login, on any device
The portal is a web app, so there is nothing for your customer to install and nothing to keep updated. They open a link, sign in, and they are looking at their own vehicles — the same view whether they are on a phone in the car park, a tablet on the sofa or a desktop at work.
Access is scoped to that one customer: they only ever see their own vehicles and paperwork, never anyone else’s. You invite them from their customer record, and they set their own password.
Their vehicles and full service history
The portal opens on the customer’s vehicles. Tap a car and they get its details and a running service history— every job you have done, with dates, what was carried out and what it cost. No more “when did you last do my brakes?” phone calls; the answer is right there.
It also becomes a quiet retention tool. A customer who can see their history and their next MOT date on their own screen comes back to the garage that keeps it for them.
Approve estimates and pay invoices online
Send an estimate and the customer can read it and approve it from the portal — so work starts without a game of phone tag. When the job is done, the invoice appears the same way, with a clear breakdown of parts and labour.
They can pay the invoice online by card straight from the portal, and the payment lands against the job automatically. Fewer awkward chasing calls, and the money arrives faster.
Inspection reports they can actually understand
Share a vehicle health check and the customer sees it in plain traffic-light form — green, amber, red — with your photos of the actual faults on their car. Showing a worn tyre or a leaking shock beats describing it down the phone, and it turns advisories into approved work far more often.
Reminders, messages and self-service booking
The portal keeps the conversation in one place. Customers get their MOT and service reminders, can raise a support ticket to ask a question or chase a job, and can book their next visit from your online booking page — all without ringing the workshop while you are under a car.
It is the customer-facing half of Garage Desk: you run the shop, they stay in the loop, and the back-and-forth that used to eat your afternoon handles itself.
Common questions
No. The customer portal is a web app — customers open a link and sign in from any browser on a phone, tablet or computer. There is nothing to install or update.